Feedback and Complaints2021-07-09T09:45:46+01:00

Feedback is taken seriously and is looked upon positively as a way to improve. Feedback forms will be offered to students when they finish a course and reviewed afterwards. An online version of the form is available if required. Feedback forms will be kept on file for 12 months after the course.

Click to view a copy of our Complaints procedure

What happens if I lose my certificate?2021-07-09T09:45:23+01:00

STCW Certificates and any RYA certificates originally issued by ourselves can be replaced by us for an admin fee of £15.

RYA Certificates originally issued by the RYA such as Certificates of Competence and VHF/SRC Radio Licences would need to be re-issued by the RYA.

How long are STCW certificates valid for?2021-07-09T09:45:02+01:00

From 1 January 2017, the STCW Survival and Fire Fighting Certificates will only be valid for 5 years. This means anyone who attended one of these courses before 1 January 2012 will need to do a refresher course before the end of 2016.
STCW First Aid certificates also need refresher training after 5 years if you have a medical role onboard.

Why have I been asked for photo ID?2021-07-09T09:44:37+01:00

The MCA have asked us to check photo ID at the start of any STCW courses to make sure you really are you and you haven’t sent someone else to do the training for you, acceptable ID is either a Passport or driving licence.

Is there any accommodation?2021-07-09T09:43:50+01:00

We don’t have any accommodation on site, however Plymouth has a wealth of Guest Houses and Hotels to suit a range of budgets. We can provide you with an accommodation list and recommendations from previous students.

Are training materials included?2021-07-09T09:42:29+01:00

Depending on the course relevant training materials are provided at the start of the course. For the STCW HELM (Operational), Master 200 and VHF/SRC courses we provide pre-course training materials.

Is food provided on the course?2021-07-09T09:42:05+01:00

Yes, for our classroom courses lunch is included and for practical courses on our Motor boat, all food whilst you are onboard is included.

What time do the courses start?2021-07-09T09:41:37+01:00

Our day courses at Turnchapel wharf start at 0830, finish times vary from course to course, we usually aim to finish by 1700 at the latest. Joining details will be emailed to you before the course with specific details for your course.

Motorboat Courses from Sutton Harbour start at 0900, finish times are usually 1700 however on Day Skipper or higher level courses there will be at least one night exercise.

Weekend or 5 day Yacht courses generally start at 1830 and finish mid afternoon on the last day.

Where do the courses take place?2021-07-09T09:39:46+01:00

Classroom based courses take place at the SeaRegs Training purpose built training venue at Turnchapel Wharf, Barton Road, Plymouth PL9 9RQ.
Practical courses on our Motor Boat start onboard in Sutton Harbour, and Yacht courses start at Turnchapel Wharf before heading off to the yacht. Joining details will be emailed to you in advance of the course.

How do I book a course with you?2021-07-09T09:37:23+01:00

Bookings can either be made in 3 ways –
Online via our course booking page, you will be asked to pay for your course in full by credit/debit card via PayPal (you don’t need an account).
By calling the office on 01752 408270, a 25% deposit is required to secure your place with the balance due 28 days before the course.

Or by emailing info@searegs.co.uk

Which is the nearest airport?2021-07-09T09:36:46+01:00

Plymouth no longer has its own airport, the nearest is Exeter however Bristol and London are other options.

There is a new direct coach service from Bristol Airport to Plymouth costing just £25 return, coaches leave the airport once an hour through the day and less frequently through the night. The Falcon coaches are equipped with Air Conditioning, Wifi and charging sockets. Advanced booking of a specific time and day costs as little as £1.50. Click for full details of the coach service.

London Heathrow has a frequent train service to London Paddington station, where there is a direct train service to Plymouth.